1. Scope

This Policy applies to information processed in connection with our website at www.logandtimberworx.com, quotes/estimates, orders and service appointments, customer support, marketing activities, and job applications.

2. Information We Collect

A. Information you provide

• Contact details (name, email, phone number, address).
• Service & project details (job location, photos, scope, preferences).
• Communications (emails, calls/voicemails, SMS/MMS, chat messages, form submissions).
• Payment info (processed by payment providers—we do not store full card numbers).
• Job applicant data (resume/CV, work history, references, certifications).

B. Information collected automatically

• Device/usage data (IP address, browser type, pages viewed, referring/exit pages, date/time, approximate location).
• Cookies, pixels, and similar tech for analytics, performance, and advertising (see Cookies).

C. Information from third parties

• Service partners (scheduling, payments, communications, financing).
• Marketing/lead partners (details needed to fulfill your request, where permitted by law).

3. How We Use Information

• Provide, operate, and improve the Services and customer experience.
• Prepare quotes/estimates; schedule and complete projects; communicate status updates.
• Send service-related notifications (including email or SMS) and customer care messages.
• Process payments; prevent fraud, security incidents, and abuse.
• Conduct analytics, research, and quality assurance.
• Market and advertise our services (where permitted by law).
• Comply with legal obligations and enforce our terms.

4. Who We Share Information With

• Service providers (hosting, analytics, payments, SMS/email, scheduling, finance partners, contractors/subcontractors).
• Advertising/analytics partners for measurement and personalization (which may be considered “sharing” under some state laws).
• Business transfers (e.g., merger, acquisition, asset sale).
• Legal and safety (to comply with law, respond to lawful requests, protect rights and safety).
• With your direction or consent.

We do not sell your personal information. SMS consent is not shared with third parties or affiliates.

5. Cookies & Tracking

We and our partners use cookies, pixels, local storage, and similar technologies to operate the site, remember preferences, measure traffic, and personalize content/ads.

• Strictly necessary (site functionality).
• Performance/analytics (how visitors use our site).
• Functional (preferences such as region/language).
• Advertising/retargeting (where permitted).

You can manage cookies in your browser and (where implemented) our cookie banner. Some features may not function if disabled.

7. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or receive a copy of your personal information; to opt out of certain processing (such as targeted advertising or “sharing” under some state laws); and to withdraw consent where applicable.

To exercise rights, email us at info@logandtimberworx.com. We will verify and respond as required by law and will not discriminate for exercising rights.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure.

9. Data Retention

We retain information as long as necessary to fulfill the purposes described in this Policy, comply with legal/tax/accounting obligations, resolve disputes, and enforce agreements.

10. Children’s Privacy

Our Services are not directed to children under 13 (or the age required by your jurisdiction). We do not knowingly collect personal information from children.

11. International Users

We are based in the United States. If you access the Services from outside the U.S., your information may be transferred to and processed in the U.S. and other countries with different data protection laws.

12. Changes to this Policy

We may update this Policy periodically. The “Last updated” date above reflects the latest version. Material changes will be posted on this page and, where appropriate, additional notice may be provided.